Terms of Service

1. Parties and acceptance

1.1 These Terms of Service ("Terms") are an agreement between Monday Systems Limited, a company registered in Bangladesh with its office at House 58, Road 3, Sector 12, Uttara, Dhaka-1230 ("Mondaysys", "we", "us"), and the business that registers for or uses MondayPOS ("Customer", "you").

1.2 You accept these Terms by (a) ticking the "I agree" box when you sign up or check out, (b) signing an Order Form that refers to these Terms, or (c) using the Service. The person accepting confirms they are authorised to bind the Customer.

1.3 If you sign an Order Form, the Order Form and these Terms together form the "Agreement". If they conflict, the Order Form wins, but only for that order.

1.4 We may update these Terms. We will give at least 30 days' notice by email or in the app before a material change takes effect. Changes apply from your next renewal or billing period, unless a law requires an earlier change.

2. Definitions

• Service — the MondayPOS software, apps, cloud platform, APIs and related documentation.
• Plan — the subscription tier you choose: Lite, Business, Growth or Enterprise, as described in Schedule A.
• Outlet — one physical or online point of sale or branch using the Service.
• Subscription Fee — the recurring fee for your Plan and Outlets.
• Installation Fee — the one-time fee for setup, configuration, data migration and training.
• Billing Period — one month (Monthly billing) or twelve months (Annual billing).
• Customer Data — all data you or your users enter into or upload to the Service, including products, sales, inventory, customer and employee records.
• Users — your employees and contractors you allow to use the Service under your account.

3. Plans, subscription and free trial

3.1 Access. While you are subscribed and paid up, we grant you a non-exclusive, non-transferable right to use the Service for your internal business operations, within the limits of your Plan.

3.2 Plans. The features, Outlet limits and support level of each Plan are set out in Schedule A and on mondaypos.com/pricing. Lite covers one Outlet. Business and Growth allow additional Outlets at the per-Outlet fee in Schedule A. Enterprise terms are agreed in an Order Form. Each Plan also has a maximum number of SKUs (each unique product or product variant, such as a size or colour): Lite 500, Business 3,000 and Growth 6,000. Once the limit is reached, new SKUs cannot be added until you upgrade your Plan or remove unused SKUs.

3.3 Upgrades. You can upgrade your Plan or add Outlets at any time. The higher fee applies from the upgrade date, prorated for the current Billing Period. An upgrade to Growth may carry the difference in Installation Fee (see 4.3).

3.4 Downgrades. Downgrades and Outlet reductions take effect from the start of your next Billing Period. Features not in the lower Plan may stop working, and you should export any related data first.

3.5 Free trial. We may offer a free trial for a period shown at signup. During the trial the Service is provided "as is", without support commitments. At the end of the trial your account is locked until you choose a paid Plan. We keep trial data for 30 days after the trial ends, then may delete it.

3.6 Users and accounts. You are responsible for your Users, for keeping login details secure, and for all activity under your account. Tell us promptly at support@mondaysys.com if you suspect unauthorised access.

4. Fees, installation and payment

4.1 Billing options. You can pay (a) Monthly, billed in advance each month, or (b) Annually, billed 12 months in advance. Fees are listed in Schedule A.

4.2 Installation Fee. A one-time, non-refundable Installation Fee applies to every new subscription on Monthly billing. It is waived for Annual billing:

• MondayPOS Lite — BDT 10,000
• MondayPOS Business — BDT 10,000
• MondayPOS Growth — BDT 25,000
• Enterprise — as quoted in the Order Form

The Installation Fee covers account setup, configuration, standard data import, connecting supported hardware and initial user training, as described in Schedule A. It is due before installation starts. Work beyond that scope (custom integrations, extra training days, on-site visits outside Dhaka, custom reports) is quoted separately.

4.3 Upgrade to Growth. If you are on Monthly billing and move from Lite or Business to Growth, you pay the difference in Installation Fee (currently BDT 15,000) for Growth onboarding.

4.4 Payment. Fees are payable in Bangladeshi Taka by bKash, Nagad, card, bank transfer or another method we accept. Monthly fees are due in advance on the first day of each Billing Period, counted from your subscription start date (for example, a subscription starting on 15 March is due on the 15th of every month). Annual fees are due in advance at the start of each 12-month period.

4.5 Taxes. All prices exclude VAT. VAT at 5% under service code S099.10 (Information Technology Enabled Services), or the rate in force under Bangladesh law at the time of invoice, is added to the Installation Fee and to every Subscription Fee invoice. If you must withhold tax at source, you will provide the withholding certificate.

4.6 Late payment. If a payment is more than 3 days late, we will remind you. If it is more than 7 days late, we may suspend the Service under section 12.2 until it is paid. Your data is not deleted during suspension.

4.7 Price changes. We may change prices with at least 30 days' notice. New prices apply from your next Billing Period; Annual subscribers keep their price until renewal.

4.8 Additional Outlets. Outlets added mid-period are billed pro rata for the rest of that Billing Period.

5. Term, renewal, cancellation and refunds

5.1 Start. Your subscription starts on the date your account is activated after payment, or on the start date in your Order Form.

5.2 Monthly billing. Monthly subscriptions renew automatically each month. There is no minimum term. Fees remain due for the notice period. You may cancel by giving at least 30 days' notice in the app or by email to support@mondaysys.com. Cancellation takes effect at the end of the Billing Period in which the notice period ends.

5.3 Annual billing. Annual subscriptions run for 12 months and renew automatically for another 12 months unless either party gives notice at least 30 days before the renewal date. We will remind you by email at least 45 days before renewal.

5.4 No refunds. All fees are non-refundable in all circumstances, to the fullest extent permitted by law. This includes the Installation Fee, Monthly and Annual Subscription Fees, fees for partial months or unused periods, unused Outlets or features, and fees paid before cancellation, suspension or termination for any reason.

5.5 Early cancellation of Annual plans. If you cancel an Annual subscription, the Service continues until the end of the paid 12 months and no pro-rata refund is due.

6. Your responsibilities and acceptable use

6.1 Accurate setup. You are responsible for the accuracy of the data you enter, including product prices, tax rates, VAT registration details (BIN), discounts and opening stock.

6.2 VAT and tax compliance. MondayPOS provides tools to calculate VAT and produce invoices such as Mushak 6.3. You remain solely responsible for your VAT registration, correct tax settings, filing returns and meeting NBR requirements. We are not your tax adviser and are not liable for penalties arising from incorrect settings or data you enter. We will make reasonable efforts to update the Service when official formats change.

6.3 Acceptable use. You must not:

• use the Service for any unlawful purpose, or to record false or fraudulent transactions;
• resell, sublicense or share the Service with anyone outside your business;
• copy, modify, reverse-engineer or try to access the source code;
• try to break security, overload the Service or access other customers' data;
• upload malware or content that infringes someone else's rights;
• exceed the API rate limits in the documentation (Growth and Enterprise).

6.4 Equipment and connectivity. You supply and maintain your own devices, POS hardware, internet connection and payment-gateway accounts (bKash, Nagad, card acquirer), unless the Order Form says otherwise. MondayPOS is cloud-based, so each Outlet needs a stable broadband connection of at least 20 Mbps. We are not responsible for slow performance, sync delays or errors caused by a connection below this minimum or by an unstable connection.

6.5 Your end customers. Where you store your own customers' personal data in the Service (CRM, loyalty, credit), you are responsible for having a lawful basis to collect it and for honouring their requests.

7. Customer Data, privacy and export

7.1 You own your data. Customer Data belongs to you. You give us permission to host, process, back up and display it only to provide, secure and support the Service.

7.2 Confidentiality. We keep Customer Data confidential. Our staff and subcontractors access it only when needed to provide support or fix problems, and they are bound by confidentiality duties.

7.3 Security and backups. We use reasonable technical and organisational measures to protect Customer Data, including encryption in transit and access controls. We back up Customer Data automatically at the frequency for your Plan in Schedule A (Lite and Business: once every 24 hours; Growth: twice every 24 hours) and keep each backup for 30 days. If we restore from a backup, data entered after that backup may need to be re-entered, except sales still held on offline tills, which sync on reconnection. No system is completely secure; we will notify you without undue delay if we become aware of a breach affecting your Customer Data.

7.4 Privacy. Our Privacy Policy explains how we handle personal data about you and your Users. We process your end customers' personal data only on your instructions and to provide the Service.

7.5 Anonymous statistics. We may use aggregated, anonymised data that cannot identify you or any individual to improve the Service.

7.6 Export. You can export your core data (products, sales, inventory, customers) at any time from the app. When your subscription ends, you have 30 days to export your data; on request during that time we will provide a full export in a standard format (CSV or similar).

7.7 Deletion. After that 30-day period we may permanently delete Customer Data, except where the law requires us to keep it. Backups are overwritten on their normal cycle.

8. Support, availability, offline mode and third parties

8.1 Support. We provide support through the channels for your Plan in Schedule A, during business hours, 12:00–20:00 Bangladesh time, Monday to Friday, excluding public holidays ("Support Hours"). Issue priorities, response times and resolution targets are set out in Schedule B. Support phone numbers, the WhatsApp hotline number and escalation contacts are provided during onboarding and remain available to you throughout your service period.

8.2 Availability. We aim to keep the cloud Service available 24/7 and to schedule maintenance outside peak trading hours, with advance notice where practical. Except for Enterprise customers with an SLA in their Order Form, we do not guarantee a specific uptime.

8.3 Offline mode. MondayPOS tills can keep selling without internet and sync when the connection returns. Transactions recorded offline are stored only on that device until they sync. We are not responsible for data lost from a device that is damaged, reset, uninstalled or never reconnected before syncing.

8.4 Hardware. The Service works with supported barcode scanners, receipt printers, cash drawers and customer displays. Hardware is not included in any Plan unless stated in an Order Form, and hardware warranties are the manufacturer's.

8.5 Third-party services. Payment wallets, card processors, SMS, WhatsApp, email and other integrations are provided by third parties under their own terms. We are not responsible for their outages, fees or actions.

8.6 Changes to the Service. We improve the Service regularly. We will not remove a core feature of your Plan during a paid Billing Period without giving you a comparable alternative.

9. Intellectual property

9.1 Mondaysys owns the Service, the MondayPOS name and logo, and all related software, designs and documentation. Apart from the right to use in 3.1, nothing in the Agreement transfers any rights to you.

9.2 If you send us suggestions or feedback, we may use them freely without obligation to you.

10. Warranties and disclaimers

10.1 We will provide the Service with reasonable skill and care, and in line with the Plan description in Schedule A.

10.2 Apart from 10.1, the Service is provided "as is". We do not promise it will be error-free or uninterrupted, or that it will meet every business need you have.

11. Limitation of liability

11.1 Neither party is liable for indirect or consequential loss, including lost profits, lost sales, lost goodwill or business interruption.

11.2 Each party's total liability under the Agreement in any 12-month period is limited to the fees you paid to us in the 12 months before the claim.

11.3 These limits do not apply to your payment obligations, to breaches of section 6.3, or to liability that cannot be limited by law (such as fraud).

12. Suspension and termination

12.1 Termination for breach. Either party may end the Agreement by written notice if the other party materially breaches it and does not fix the breach within 15 days of being notified.

12.2 Suspension. We may suspend access, with notice where practical, if fees are more than 7 days overdue, if you breach section 6.3, or if needed to protect the Service or other customers. We will restore access promptly once the issue is resolved.

12.3 Effect of termination. When the Agreement ends, your right to use the Service stops, unpaid fees become due, and section 7.6 (export) applies. Sections 4, 6.2, 7, 9, 11, 12.3 and 13 continue after termination.

12.4 No refund on termination. Ending or suspending the Agreement, for any reason and by either party, does not entitle you to a refund of any fees already paid (see section 5.4).

13. Governing law and general terms

13.1 Governing law. The Agreement is governed by the laws of Bangladesh. The parties will first try to resolve any dispute in good faith within 30 days. If that fails, the dispute will be finally resolved by arbitration under the Arbitration Act, 2001 of Bangladesh, before a sole arbitrator agreed by the parties (or, failing agreement within 15 days, appointed as the Act provides). The seat and venue of arbitration is Dhaka and the language is English. The award is final and binding. Either party may still ask the courts of Dhaka for urgent interim relief, and Mondaysys may recover unpaid fees through the courts of Dhaka without first going to arbitration.

13.2 Electronic acceptance. Acceptance by clickwrap, electronic signature or email confirmation is valid and binding. We keep records of each acceptance (account, date, time, IP address and Terms version) as evidence.

13.3 Notices. We send notices to the email address on your account. You send notices to support@mondaysys.com.

13.4 Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, such as power or internet outages, natural disasters, strikes, government action or third-party platform failures. Payment obligations are not excused.

13.5 Assignment. You may not transfer the Agreement without our written consent. We may transfer it to an affiliate or a successor to our business, with notice to you.

13.6 Entire agreement. The Agreement is the entire agreement about the Service and replaces earlier proposals and discussions. If any clause is unenforceable, the rest remains in effect. A failure to enforce a right is not a waiver.

13.7 Language. These Terms are written in English. Any translation is for convenience only; the English version prevails.

Schedule A — Plans and fees

All amounts in BDT, excluding 5% VAT (ITES, service code S099.10). Installation fees apply to Monthly billing only and are waived on Annual billing. Prices match mondaypos.com/pricing as of September 2026.

Data backup: Lite and Business — 1 automatic backup every 24 hours. Growth — 2 automatic backups every 24 hours. Enterprise — as set in the Order Form.

SKU limit: Lite — up to 500 SKUs. Business — up to 3,000 SKUs. Growth — up to 6,000 SKUs. Enterprise — as set in the Order Form.

Features by Plan (each Plan includes everything in the one above it): Lite — POS and checkout, inventory with batch/expiry tracking, bKash/Nagad/card tenders, standard sales reports, VAT-ready invoicing. Business — sales orders, returns and schemes, purchasing and POs, VAT accounting with Mushak 6.3, customer credit tracking. Growth — CRM, loyalty and campaigns, HR, payroll and commissions, multi-branch dashboards, REST API access. Enterprise — on-premise option, custom ERP integrations, SSO and advanced controls, SLA.

Installation Fee includes: account and Outlet setup, product/customer/stock import from a standard template, connecting supported hardware, tax and receipt configuration, and online training. Growth also includes a 1-day physical visit and on-site training.

Schedule B — Support and service levels (SLA)

We classify every reported issue by priority and respond within the times below, counted in Support Hours (Monday–Friday, 12:00–20:00 Bangladesh time) unless stated otherwise. Response and resolution times are targets, not guarantees, except for Enterprise customers whose Order Form sets service credits.

B1. Priority levels and targets

B2. Critical issues outside Support Hours. P1 issues can be reported at any time on the MondayPOS WhatsApp hotline. Outside Support Hours they are handled on a best-effort basis by our on-call engineer and take priority at the start of the next Support Hours window.

B3. How to report an issue. Channels: in-app support, WhatsApp, or email to support@mondaysys.com. Always use the WhatsApp hotline for P1. Include: business and outlet name, what happened, when, screenshots or error messages, and the number of tills or users affected. Priority: you suggest a priority when reporting; our support team confirms it and may raise or lower it based on actual impact. Response means a support engineer has acknowledged the issue and started work, not an automated reply.

B4. Escalation. If a P1 or P2 issue misses its target, you may escalate in this order: (1) Support Lead, (2) Head of Product / Project Manager, (3) Managing Director. Escalation contacts are shared with you during onboarding.

B5. Availability target. We target 99.5% monthly availability of the cloud Service, excluding scheduled maintenance. Planned maintenance is announced at least 24 hours in advance and scheduled between 00:00 and 06:00 Bangladesh time where possible.

B6. Exclusions. Targets do not apply to issues caused by: your internet connection (including a connection below the 20 Mbps minimum in section 6.4), devices or POS hardware; third-party services (payment wallets, card acquirers, SMS, WhatsApp); incorrect data or settings entered by you; unsupported modifications; misuse under section 6.3; force majeure; or suspension for non-payment.