1. What we deliver
MondayPOS is software, sold as a subscription and delivered online. Nothing is shipped. Delivery means your MondayPOS account is set up and activated, and your login details are sent to the email address and mobile number on your order.
Hardware (printers, scanners, cash drawers) is not sold through online checkout. MondayPOS works with the hardware you already own or buy from any seller.
2. Delivery time
Counted from the day your payment is confirmed, in working days (Bangladesh business days, excluding public holidays):
| Where your outlets are | Account activated within |
|---|---|
| Inside Dhaka | 5 working days |
| Outside Dhaka | 10 working days |
Customers outside Bangladesh buy through our sales team; the activation date is confirmed on your invoice.
3. What happens after you pay
- You receive a payment confirmation by email straight away.
- Our onboarding team contacts you within 1 business day.
- Your account is activated and handed over within the delivery time above.
- Full setup, standard data import and training are scheduled with you during onboarding. On Growth with annual or 2-year billing, this includes a free 1-day on-site visit for outlets inside Dhaka.
4. If delivery is late
If we cannot activate your account within the delivery time, we will tell you why and agree a new date. If you choose not to wait, we refund your payment in full to the original payment method within 7 to 10 working days (see our Return & Refund Policy).
5. Contact
Questions about your order: support@mondaysys.com or +880 1973-482251. Monday Systems Limited, House 58, Flat A2, Road 3, Sector 12, Uttara, Dhaka-1230, Bangladesh.