1. Fees are non-refundable
All MondayPOS fees are non-refundable in all circumstances, to the fullest extent permitted by law. That includes:
- the one-time Installation Fee on Monthly billing;
- Monthly and Annual Subscription Fees;
- fees for partial months or unused periods, and for unused Outlets or features;
- fees paid before cancellation, suspension or termination, for any reason and by either party.
2. Try before you commit
Because fees are not refunded, we encourage you to book a live demo, and to use a free trial where one is offered, before you subscribe. During a trial the service is provided as is, without support commitments; when it ends your account is locked until you choose a paid plan, and trial data is kept for 30 days.
3. Cancelling a Monthly subscription
Monthly subscriptions have no minimum term and renew automatically each month. To cancel, give at least 30 days' notice in the app or by email to support@mondaysys.com. Fees remain due for the notice period, and cancellation takes effect at the end of the billing period in which the notice period ends.
4. Cancelling an Annual subscription
Annual subscriptions run for 12 months and renew automatically for another 12 months unless you give notice at least 30 days before the renewal date. We email you a reminder at least 45 days before renewal.
If you cancel during the year, the service continues until the end of the paid 12 months and no pro-rata refund is due.
5. Downgrades and fewer Outlets
Instead of cancelling, you can downgrade your plan or remove Outlets. Downgrades and Outlet reductions take effect from the start of your next billing period; no credit is given for the current one.
6. Your data after cancellation
Cancelling does not delete your records immediately. When your subscription ends you have 30 days to export your data, and on request during that time we provide a full export in CSV or a similar standard format, so you can move to another system without losing your history.
7. Questions about a charge
If you think you have been charged incorrectly, email support@mondaysys.com from the address on your account with your business name and the payment reference. Monday Systems Limited, House 58, Flat A2, Road 3, Sector 12, Uttara, Dhaka-1230, Bangladesh.